14.11.2016

New E-Service

In order to further optimize our service processes mechatronic has introduced new e-service options like e-service request, e-change request and e-complaint. The structured e-forms make sure that all relevant information for respective cases are gathered in a way reducing the need of call backs and speeding up the response time for problem solution. Beside the e-forms, our service desk is also available through phone and email as before.